Frequently Asked Questions

What is Eternz?

Eternz is India's first curated online jewellery marketplace, bringing together 400+ verified brands - from BIS hallmarked gold and 925 certified silver to fashion jewellery and watches.

Is jewellery on Eternz authentic and certified?

Yes. All gold jewellery on Eternz is BIS hallmarked (9K-24K), all silver is 925 certified, and diamond pieces carry IGI, GIA, SGL, or IGL certifications depending on the product.

How long does delivery take?

Ready-to-ship products are delivered within 1–5 business days. Made-to-order items take 7-10 business days. High-value orders are fully insured and shipped via premier logistics partners like Blue Dart.

What is the return and refund policy?

Returns and exchanges are handled transparently based on each partner brand's specific policy, which is clearly listed on every product page. Approved refunds are processed within 3-5 business days.

What payment methods are accepted?

Eternz accepts UPI, credit/debit cards, net banking, wallets & EMIs. Cash on Delivery (COD) is available for orders up to ₹5,000. All payments are secured via Razorpay and PhonePe with bank-grade SSL encryption.