- What is Eternz?
- Eternz is India's first curated online jewellery marketplace, bringing together 400+ verified brands - from BIS hallmarked gold and 925 certified silver to fashion jewellery and watches.
- Is jewellery on Eternz authentic and certified?
- Yes. All gold jewellery on Eternz is BIS hallmarked (9K-24K), all silver is 925 certified, and diamond pieces carry IGI, GIA, SGL, or IGL certifications depending on the product.
- How long does delivery take?
- Ready-to-ship products are delivered within 1–5 business days. Made-to-order items take 7-10 business days. High-value orders are fully insured and shipped via premier logistics partners like Blue Dart.
- What is the return and refund policy?
- Returns and exchanges are handled transparently based on each partner brand's specific policy, which is clearly listed on every product page. Approved refunds are processed within 3-5 business days.
- What payment methods are accepted?
- Eternz accepts UPI, credit/debit cards, net banking, wallets & EMIs. Cash on Delivery (COD) is available for orders up to ₹5,000. All payments are secured via Razorpay and PhonePe with bank-grade SSL encryption.
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